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Privacy Policy
House of Falafel
Last Updated: January 2026
House of Falafel (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our restaurant, use our website, place online orders, or opt in to receive updates and promotions.
1. Information We Collect
We collect information you voluntarily provide when interacting with our restaurant or website.
A. Reservations & Guest Information
When you make a reservation or contact us, we may collect:
• Full name
• Phone number
• Email address
• Party size
• Reservation date & time
• Special requests
• Occasion details (birthday, anniversary, etc.)
• Allergy or dietary information
B. Online Orders & Payments
When placing an order online:
• Name & contact details
• Order details
• Payment information (processed securely by third-party providers)
Note: We do not store full credit card numbers. Payments are securely processed through approved payment providers.
C. Marketing & Communications
If you opt in to receive updates:
• Email address
• Mobile phone number
• Communication preferences
2. How We Use Your Information
• Confirm reservations and improve guest experience
• Prepare and fulfill online orders
• Communicate order or reservation updates
• Accommodate dietary needs and special requests
• Send promotions and updates (only with consent)
• Improve our services and customer experience
• Meet legal and regulatory requirements
3. Marketing Communications
You will receive promotional emails or SMS only if you opt in.
You can unsubscribe anytime:
• Email: click the unsubscribe link
• SMS: reply STOP
Opting out will not affect order confirmations or reservation messages.
4. How We Share Information
We do not sell your personal information.
We may share data with trusted service providers only when necessary to operate our business, including:
• Website & ordering platforms
• Payment processors
• Marketing communication tools
We may also disclose information if required by law.
5. Cookies & Website Tracking
Our website may use cookies to:
• Improve functionality
• Understand visitor usage
• Enhance user experience
You may disable cookies through your browser settings.
6. California Privacy Rights (CCPA / CPRA)
If you are a California resident, you have the right to:
• Request access to your personal information
• Request deletion of your data
• Correct inaccurate information
• Opt out of marketing communications
To exercise these rights, contact us at:
info@houseoffalafel.com
We will not discriminate against you for exercising your rights.
7. Data Retention
We retain personal information only as long as necessary to:
• Provide services
• Meet legal obligations
• Maintain operational records
8. Children’s Privacy
Our services are intended for individuals 13 years or older. We do not knowingly collect information from children under 13.
9. Security
We implement reasonable safeguards to protect your information. While we strive to protect your data, no system is completely secure.
10. Updates to This Policy
We may update this policy periodically. Updates will be posted on this page with a revised date.
11. Contact Us
House of Falafel
375 Saratoga Ave D
San Jose, CA 95129
📞 (408) 446-2411
✉️ info@houseoffalafel.com
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